At VYORA, we strive to provide timely and reliable delivery of our products to all our customers across the U.S. The following outlines our shipping policies, including scheduling, delivery expectations, and what to do in case of any issues with your shipment.
Shipping Availability and Processing
Shipping Coverage: Currently, our partner pharmacy orders are available for shipment across the United States only. We do not offer international shipping at this time.
Order Processing: Your order will be processed and shipped only after you have completed an online consultation with one of our Providers and have been approved for treatment.
Delivery Timeframe: Once approved, shipments are typically received by customers within 3-5 business days. Please note that this timeframe may vary depending on your location and other factors beyond our control.
Shipping Schedule for Subscriptions
Monthly Subscription Shipping: To ensure continuous access to your products, monthly subscription orders are shipped every three (3) weeks. This schedule helps you receive your next month’s supply of products on time and before your current supply runs out. Please be aware that shipping schedules may be adjusted for recognized holidays or other unforeseen events.
Shipping Schedule Adjustments: We may occasionally process and dispatch shipments up to two (2) days earlier than usual to accommodate holidays or operational needs. We will make reasonable efforts to ensure timely delivery in such cases.
Delivery Expectations
Timely Dispatch: All orders are processed and dispatched promptly. However, delivery times may vary based on your location and the shipping method selected. While we strive for timely delivery, specific delivery dates cannot be guaranteed due to potential delays, such as carrier disruptions, customs inspections, or natural disasters.
Exceptions and Delays: We aim to adhere to our standard shipping schedule, but exceptions may occur due to holidays, adverse weather conditions, or supply chain disruptions. In the event of significant delays, we will notify you promptly.
Address Accuracy and Changes
Responsibility for Address Accuracy: It is your responsibility to ensure your shipping address is correct and up-to-date in your portal. VYORA is not responsible for any lost or delayed shipments due to incorrect or outdated addresses. If you need assistance with updating your address, please contact us at support@vyorawellness.com.
Shipping Notifications and Tracking
Order Confirmation and Tracking: Once your order has been processed and dispatched, you will receive a confirmation email that includes tracking information, if available. This will allow you to monitor the delivery status of your shipment.
Lost or Damaged Shipments
Claims for Lost or Damaged Shipments: If a shipment is lost or damaged during transit, please contact our customer service team within three (3) business days of the expected delivery date to initiate a claim. We will work with the carrier to resolve any issues and, if necessary, arrange for a replacement shipment.
Contact Information
For any questions or assistance related to your shipment, please contact us at support@vyorawellness.com.
