At VYORA, we are dedicated to ensuring a positive experience for our customers. Below, we outline our policies regarding refunds, shipping, and subscription cancellations for our products and services, including peptide prescriptions.

Refund Policy for Prescriptions

If you are unsatisfied with VYORA products or services, please contact us at SUPPORT@VYORAWELLNESS.COM. Due to the nature of our business, we are unable to accept returns for any prescriptions that have already been dispensed. Once a prescription has been filled, it is considered a final purchase and cannot be returned or reused for another patient.

Shipping Policy

Shipping Schedule Adjustments: Our standard shipping interval for monthly subscription products is every three (3) weeks. However, this schedule may be adjusted to account for recognized holidays or other unforeseen events that could impact shipping timelines. Shipments may occasionally be processed and dispatched up to two (2) days early to accommodate holidays or operational needs, ensuring continuous service. We will make reasonable efforts to ensure timely delivery.

Delivery Expectations: All shipments are processed and dispatched promptly. Delivery times vary based on your location and the selected shipping method. While we strive for timely delivery, we cannot guarantee specific delivery dates due to potential delays beyond our control, such as carrier disruptions, customs inspections, or natural disasters.

Address Changes: It is your responsibility to keep your shipping address accurate and up-to-date. We are not liable for any lost or delayed 

shipments due to incorrect or outdated shipping information provided by you.

Shipping Notifications: You will receive a confirmation email once your order has been processed and dispatched, including tracking information, if available, to monitor the delivery status of your shipment.

Shipping Fees: Any applicable shipping fees will be clearly stated during the checkout process. Fees may vary depending on your location, the delivery method chosen, and any special handling requirements.

Exceptions and Delays: Although we adhere to our standard shipping schedule, exceptions may occur due to holidays, adverse weather conditions, or supply chain disruptions. In the event of significant delays, we will notify you promptly.

Lost or Damaged Shipments: If a shipment is lost or damaged during transit, please contact our customer service team within three (3) business days of the expected delivery date to initiate a claim. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement shipment.

Subscription Policy

Automatic Renewals and Recurring Charges: VYORA offers certain products and services on a subscription basis with automatic renewals and recurring charges. Your payment method will be billed at the intervals specified during your initial purchase and will continue unless you take action to cancel.

Cancellation of Subscriptions: You may cancel your subscription at any time through your online account or by contacting customer support. Cancellations will become effective at the end of the current billing cycle. If you do not cancel or pause your subscription before the next renewal date, your subscription will automatically renew for the next period. Refunds for unused portions of the subscription are generally not available, except under limited circumstances at our discretion.

Subscription Pause Option: We may offer an option to pause your subscription. During the pause period, billing will be temporarily halted and will resume once the pause period ends.

Changes to Subscription Terms: Any changes to pricing or subscription terms will be communicated in advance, subject to applicable laws. Your total subscription cost includes service fees and any other applicable charges based on your selected plan.

Refund and Replacement Policy

Refund Conditions: We offer refunds under specific conditions, such as if we cannot provide your treatment or associated service as promised, or if there are billing discrepancies or incorrect charges. For any membership-related issues, please contact our customer support team with relevant details, and we will ensure that refunds are processed according to our policy guidelines.

Replacement for Damaged Products: In certain cases, we may replace products that have been damaged during transit. Replacement requests must be made within three (3) days of delivery and may require photographic evidence to support your claim. Replacement quantities are limited to one month's supply per damaged item.

Refund Limitations: All refunds are limited to one product and will be issued to the payment method used for the original purchase. Refunds may take up to 30 days to be processed and received.